Shipping Details

By placing an order through this website you will be agreeing to the terms below. 

These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

COVID-19 Update: Shipping times subject to possible disruption. Some orders might be affected by the virus which may result in longer delivery than usual.

 

1.Shipping Costs

Express Shipping is FREE for most countries and $4.99 for others.  

Priority Processing is $1.99, this can save up to 24 hours by jumping to the top of the order list. The amount of time saved depends on the amount of orders there are the day of your order. 

2.Delivery Terms

2.1  Shipping, Processing & Delivery Time

We ship from countries all around the world to ensure you receive your order as soon as possible. Processing time can take up to 3 days, unless priority processing is selected. Factors such as delayed logistics and customs clearings may have an impact on the shipping time.

US Express Shipping

Generally takes 6-9 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 17 business days.

UK Express Shipping 

Generally takes 5-8 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 15 business days.

Canada Express Shipping

Generally takes 7-9 days business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 18 business days.

Australia Express Shipping 

Generally takes 7-9 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 12 business days.

NZ Express Shipping 

Generally takes 7-9 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 12 business days.

 

International Standard Shipping

Generally takes 10-15 business days, depending on your location. Processing time can take up to 3 days unless, priority processing is selected. Factoring in processing and shipping times, delivery time can take up to 20 business days. 

2.3 Dispatch Time

Orders are usually dispatched within 1-3 business days of payment of order.

Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

2.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

2.5 P.O. Box Shipping

Catpielot will ship to P.O. box addresses using postal services only. We

are unable to offer couriers services to these locations.

2.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

2.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

dispatch the rest of the order.

2.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

3.Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

4.Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps.

5.Duties & Taxes

5.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website.

5.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without

any additional fees to be paid by customer upon arrival in destination country. 

6.Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order has already been dispatched, please refer to our refund policy.

7.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

7.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

8.Customer service

For all customer service enquiries, please email us at support@gadgetsessential.com